We are committed to providing high-quality services and addressing any concerns fairly and efficiently. This policy outlines the process for submitting and handling complaints.
1. Purpose
This policy ensures that all complaints are handled transparently, fairly, and in a timely manner.
2. How to Submit a Complaint
If you have a complaint, please provide:
- A clear description of the issue.
- Any relevant supporting information.
- The desired resolution, if applicable.
Complaints should be submitted through the appropriate channels.
3. Complaint Handling Process
- Acknowledgment – We will confirm receipt of your complaint.
- Investigation – The issue will be reviewed, and additional details may be requested.
- Resolution – A response will be provided with the outcome or next steps.
We aim to resolve complaints within a reasonable timeframe.
4. Escalation
If you are unsatisfied with the response, you may request further review. Escalation procedures will be provided if necessary.
5. Policy Updates
This policy may be updated periodically. Continued engagement with our services after changes implies acceptance of the revised policy.
We value your feedback and are committed to resolving concerns effectively.
